On 23 September we received your Silver Service and were left with a cleaner house than when the technician arrived . To say we are pleased hardly describes our gratitude. Three other companies had cleaned our air ducts in recent years so your office employee Steve had the task of convincing me of Monster Vac’s superiority. Both patient and informative as well as highly understanding , Steve was a reassuring treasure. Lance arrived 15 minutes early on the appointed day. He was professional while still being friendly and his knowledge was only exceeded by his willingness to patiently explain all aspects of his work. In more than 35 years of dealing with servicemen, I can’t recall another who may have been his equal. My sincerest compliments on such outstanding employees! A most appreciative customer
I rarely write this type of letter, in fact I can’t recall the last one. However, this occasion warrants my time and effort. Today Kevin and Nathan came to my home to clean the air ducts. They were friendly, considerate, informative, courteous and careful and did an outstanding job. They were very concerned that the job would be completed to my satisfaction and made that known from the outset. I am a retired CEO of a major company. I know very well how important it is to have others in the organization who take pride in their work. Please extend my appreciation again to both Kevin and Nathan. They accomplished what you expected and beyond what I expected
I would like to take this opportunity to thank you for the excellent service your two technicians provided for me. Their professionalism and detail to their job, along with the excellent explanation of what they were going to do and what they did do, reassures my confidence in the Metro area businesses. It is reassuring to know that businesses of your caliber are here to serve the public. Thank you again and I will be recontacting you again in the future, along with my recommendations to my family and friends.
We recently had you come out and clean our duct work. We were very impressed with the job. There was an immediate difference in the air quality. Before your service we kept the house cold because we didn’t want the heater/fan to come on. We were also very impressed by the workers, Ed and JJ. They were professional, friendly, explained everything they were doing and cleaned up the mess. They are an asset to your company. Thank you so much Content goes here…
Thank You for your excellent service performed by your crew from Monster Vac. Vince was extremely knowledgeable and well qualified to answer my many questions! Jeff and Mike were diligent workers and executed their jobs in a professional and thorough manner. I was impressed by the outstanding job that was completed at our home, and it is a very old home with a complicated duct system. I have much confidence in Monster Vac after seeing through our job from start to finish. Your company provides a vital service for the health of our community and for my asthma and allergy patients. I look forward to recommending your high quality services to my patients a the Allergy, Asthma and Immunology Clinic of Colorado. Thank you for your time and outstanding services. Best Regards,
Thank you for the outstanding cleaning of our furnace and air ducts/vents at our home. Of particular note was the excellent job performed by Jeff. Jeff was incredibly thorough in servicing all pats of our furnace as well as checking all of the registers on each floor. He demonstrated his strong leadership qualities while organizing the set up and work. He was an excellent educator regarding the cleaning process and other services offered by Monster Vac. He took great care in completing a job well executed. I would imagine Jeff is one of your many excellent employees at Monster Vac! It was a pleasure to meet and learn from him. Sincerely,
On February 1st I received unusually excellent service from Monster Vac for cleaning out my air ducts. I wish to commend your technician, Brad for the work he performed and for the manner in which he conducted himself. He succeeded in cleaning our some very dirty and clogged ducts. He was courteous, careful and thorough. He certainly is a credit you your company. Sincerely,
I just wanted to express my thanks to your service representative Ellis on his recent visit to my home. Both my husband and I were impressed with his professionalism and friendly and outgoing personality. Ellis worked hard to clean our 30 year old air duct system. Even though access was difficult, he never gave up until he was satisfied that he had thoroughly cleaned every inch of our air ducts. His attitude was first rate the whole time. Ellis made me happy with my decision to choose Monster Vac to clean our air ducts. Ellis represents you company extremely well. Sincerely,
I would like to let you know about the excellent work that Vince and Phil performed at our facility on September 5th. Both Vince and Phil showed good skills in communication, productivity and cleanliness. Vince and Phil always kept me informed of what they were doing and what they were planning to do. They also kept me updated of the schedule as it changed due ould like to let you know about the excellent work that Vince and Phil performed at our facility on September 5th. Both Vince and Phil showed good skills in communication, productivity and cleanliness. Vince and Phil always kept me informed of what they were doing and what they were planning to do. They also kept me updated of the schedule as it changed due to the progress they were making. Vince explained what they were doing so that I understood what the job involved. They were attentive and when I explained the special rules we have concerning our Restricted Areas they followed them every time they entered the restricted area. Vince and Phil showed up on time and were very productive. Every time I saw them they were focused on their work. They seemed to work together very well. They were very efficient. Although our facility turned out to be much dirtier than expected and work more time consuming, they worked extra hard to be finished by Saturday evening. They were also very conscientious about keeping the area clean. They did not forget to cover any of the desks or electronic equipment. They cleaned up behind themselves right away instead of waiting for the end of the night. The floors were swept and the carpets were vacuumed. In addition, they did a final walk through to make sure everything was put back the way they found it. In my experience Vince and Phil performed above and beyond the call of duty. They are very hard workers that take a great deal of pride in what they do and the company for which they work. Please let them know how thankful I am to have had them as the Monster Vac crew that worked on our facility. You can be assured that I will recommend Monster Vac to anyone I know that needs their air ducts cleaned.
I wanted to write to express my appreciation for the professional service your company has recently provided to our heating system. I was impressed by the initial friendly phone contact and how quickly this service was able to be scheduled. Also, the swift estimate I received. Your office then called to inform me of the exact arrival time on the service day, and your technician arrived promptly overcoming a windy commute to Boulder. I feel that Chris was very proficient and personable during his visit. He explained right from the start exactly what was going to take place. I was impressed with the equipment, manner in which it was utilized, concern showed for the studio equipment and the clean up provided after the service. I feel that Chris is a great asset to your company and wish him well. Again, I was impressed when I received a call the following day to ask how satisfied we were with the service. I explained to the lady that called that I would be writing this letter expressing my satisfaction. In this modern day of bottom line mentality and little regard for customer or employee satisfaction, I thank you for maintaining quality, professional and personable service. I know that your company spends considerable time training your staff and money supplying them with expensive equipment and tools required. Also, I have heard from other outside sources that you support your workers with fair compensation and benefits for the hard work they do. Plus, you don’t try to inflate the prices for the important service you provide. All of these things are apparent in the quality and reasonably priced service your customers receive. Thanks, Please keep up the great work!
Dear Bill and Brian
I would like to tell you how happy I was to have your team come out today, the same day I made the inquiry. The two men , Ruslau and Lule, were very professional, and I was very pleased with their performance. The way they worked, I was sure they had a franchise, and were working for themselves. They represented your company beyond expectations. They kept informing me, and showing me what they were doing. They applied themselves, and were very pleasant and courteous. In my opinion, they need to be acknowledged and given a bonus. I will recommend your company, but will tell them to ask for Ruslau and Lule.
Thank you for such great employees and service.